Right of withdrawal / Refund policy

“You have the right to cancel your order up to 14 days after receipt without cancel statement of reason.

You have after cancellation another 14 days to return your product. If you return the entire order, you will be credited the full order amount including any shipping costs. If you return part of the order, any shipping costs will not be reimbursed. Only the costs for return from your home to the webshop are for the account of the customer. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product with all accessories supplied and – if reasonably possible –  be returned to the entrepreneur in its original condition and packaging. To exercise this right, please contact us at  info@wellnesstea.be.

We will then refund the order amount due within 14 days after registration of your refund if the product has already been returned in good order.”

 

Exception customization
Are your products excluded because you only sell custom work? Then you can point this out to your customer with the following text:

“Products that you buy through this web store are made to measure according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment."

Exception sealed products
You may seal products under certain circumstances, for example products that cannot be returned after opening for hygienic reasons. These products may simply be returned if the seal has not been broken:

“You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. If you return the entire order, you will be credited the full order amount including any shipping costs. If you return part of the order, any shipping costs will not be reimbursed. Only the costs for return from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us via info@wellnessthee.be. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.”

Exception shelf-stable products
Are your products excluded because they only have a short expiration date? For example, think of fresh products. Then you can point this out to your customer with the following text:

“Products that you buy through this webshop have a limited shelf life and can therefore not be returned. The right of withdrawal therefore does not apply. The sale is final after successful payment."

 

DOWNLOAD IT HERE RETURN FORM